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Service Level Agreement Optimization
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- ConseilCreative directionProduction
- Janvier 2023
A famous Luxury Fashion brand
Optimize SLAs regarding peak season challenges and elevate the quality of the customer service and client experience
+18pt
SLA calls
<5%
Escalation Rate Avg
Testimonial
Ce qu’on a fait
Découvrir notre expertise- Increase: the flexibility of model of shared Brand Ambassadors
- Define: the SLA targets for each channel
- Implement: Odity’s tech platform to monitor the data
- Analyze: a proactive approach for the activities management
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Customers Satisfaction Improvement
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Catégorie 3
Sales increase thanks to CS actions
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