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Customers Satisfaction Improvement
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- Creative directionProduction
- Janvier 2023
Improve the way
to monitor the satisfaction per channel and capitalize on customers feedback to improve experience & satisfaction
+36%
Global CSAT
+15
NPS global score
Testimonial
Ce qu’on a fait
Découvrir notre expertise- Analyze: each type of feedback received
- Recommend: client engagement actions to increase satisfaction
- Improve: the customer journey at all level
- Evaluate: the Brand Ambassadors through luxury
- Monitor: client satisfaction’s progress
Découvrez d'autres cas clients
Tous nos cas clients
Catégorie 3
Sales increase thanks to CS actions
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Service Level Agreement Optimization
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