Category 3

Sales increase thanks to CS actions

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  • AdviceCreative directionProduction
  • April 2024
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Premium & Luxury Fashion brand

How to increase online sales and customer engagement throughout the customer journey

+22%

Global sales increase

+13%

Increase in average cart value

Testimonial

“Curabitur ligula massa, pulvinar sagittis dolor tristique, maximus ullamcorper turpis. Quisque ultrices sodales congue. Sed liberomagna, porta sit amet pretium a, feugiat quis.”

Sophie Dupuy
Directrice Marketing – Havas Voyages

“Curabitur ligula massa, pulvinar sagittis dolor tristique, maximus ullamcorper turpis. Quisque ultrices sodales congue. Sed liberomagna, porta sit amet pretium a, feugiat quis.”

Sophie Dupuy
Directrice Marketing – Havas Voyages

“Curabitur ligula massa, pulvinar sagittis dolor tristique, maximus ullamcorper turpis. Quisque ultrices sodales congue. Sed liberomagna, porta sit amet pretium a, feugiat quis.”

Sophie Dupuy
Directrice Marketing – Havas Voyages

“Curabitur ligula massa, pulvinar sagittis dolor tristique, maximus ullamcorper turpis. Quisque ultrices sodales congue. Sed liberomagna, porta sit amet pretium a, feugiat quis.”

Sophie Dupuy
Directrice Marketing – Havas Voyages

Ce qu’on a fait

Découvrir notre expertise
  • Analyze: the customer journey with mapping process
  • Design : specifics procedures to improve e-sales
  • Organize: a team & sales-oriented of Brand Ambassadors
  • Train / coach: tailored Sales module and session
  • Motivate: the team with an incentive programs

Discover other business cases

All our business cases
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Customer Service Processus enhancement

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Customers Satisfaction Improvement

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Service Level Agreement Optimization

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