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Customer Service Processus enhancement
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- AdviceCreative direction
- Mars 2023
Spotting recurrent issues
in which clients are experiencing and provide analysis for best-in-class experience (returns procedures, UX bugs on website, Payment issues, account modification/creations)
–12%
of clients inquieries
+55%
of Client Satisfaction
Testimonial
Ce qu’on a fait
Découvrir notre expertise- Analyze: performances & processes assessment of the Client
- Propose: a yearly-roadmap of new services & tools
- Create: continuous improvement based on the customer feedback
- Activate: marketing campaigns for specific periods of the year thanks to Odity’s analyze of the e-sales
Discover other business cases
All our business cases
Category 3
Sales increase thanks to CS actions
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Service Level Agreement Optimization
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